Privacy Policy

1. Introduction
Welcome to Quest Cleaners and Textiles Inc. ("we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website or use our services.

2. Information We Collect
Contact Information: Name, phone number, email address.
Service Details: Information related to your dry cleaning orders.
Communication Data: SMS messages, appointment reminders, and other communications sent via Twilio.

3. How We Use Your Information
Provide and manage our dry cleaning services.
Send notifications and reminders via SMS or email.
Respond to inquiries and provide customer support.
Improve our services and website experience.

4. Sharing Your Information
We do not sell your personal information.

We may share it with:
Service Providers: We use Twilio to send SMS notifications. Twilio processes your phone number and message content solely for communication purposes. You can learn more about Twilio’s privacy practices here.

Legal Requirements: If required by law or to protect our rights.

5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights
Depending on your location, you may have rights to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Opt out of marketing communications.
To exercise these rights, please contact us at info@questcleaners.net

7. Cookies and Tracking
Our website may use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:

Quest Cleaners
Email: info@questcleaners.net
Phone: 214-212-4053
Address: 6505 W Park Blvd, Plano, TX 75093